What is a Commissary Account?

A commissary account is a pre-paid account that allows prisoners to purchase food and pay for phone calls. Friends and family can load a prisoner's commissary account via mail, at the jail, or through Western Union. See the payment options below.

How to Load a Commissary Account

Load an account via mail

Payment Types

  • Money order
  • Cash
  • Certified or cashier's check

Note: Personal checks are not accepted. All payments must be in the exact amount desired. No change will be given. Certified checks should be made out to the prisoner

Instructions

  1. Look up the prisoner's Sheriff's Office prisoner number (SO#) online or by calling 385-468-8400.
  2. Be sure to write the prisoner's SO# on both the envelope and the payment method (if applicable)
  3. Write the prisoner SO# and your return address on the envelope. Both are required.
  4. Mail the funds to the address below.
    Prisoner's Name (and SO#)
    c/o Salt lake County Metro Jail
    3415 S. 900 W.
    Salt Lake City, UT 84119
  5. Review the guidelines below to ensure there are no problems or delays with your payment.

Important Guidelines

  • Money orders, cashier checks or a certified bank check not made out to the prisoner or lacking a return address of the sender, is contraband and will be placed in the prisoner's property.
  • No receipt will be issued for payments made via mail.
  • If money is received after a prisoner is released, checks and money orders will be mailed back to the sender. Cash will be added to the prisoner's account balance which the prisoner may request after release from the jail.
  • Always remember to write the prisoner's name and SO# on the envelopes and money orders. This expedites delivery of prisoner mail and allows for quicker deposits on the prisoner's account.

Load an account at the Metro Jail

Payment for prisoners at both the Metro and Oxbow Jails are made at the Metro Jail only.

Hours

Funds may be placed on prisoners' accounts from 8:00 AM through 3:30 PM and from 4:00 PM to 11:30 PM. Certified or cashier's checks must be verified during your bank's business hours before they are deposited.

Payment Types

  • Money order
  • Cash - A receipt will be issued for cash payments
  • Certified or cashier's check

Note: Personal checks are not accepted. All payments must be in the exact amount desired. No change will be given. Certified checks should be made out to the prisoner

Important Guidelines

  • Money orders, cashier checks or a certified bank check must be made out to the prisoner.
  • Always remember to write the prisoner's name and SO# on the envelopes and money orders. This expedites delivery of prisoner mail and allows for quicker deposits on the prisoner's account.

Load an account via OffenderConnect

Online
www.offenderconnect.com

Telephone
888-988-4768; site ID 143)

In Person
Cash or credit using the OffenderConnect kiosk in the lobby of the facility.

Make commissary purchases directly for a prisoner

Instead of loading a commissary account, you may make food purchases directly using the Access SecurePak website which will be delivered to the prisoner.

Commissary Schedule

Pod A

  • Prisoner Submits Order on Wednesday**
  • Prisoner Receives Order on Monday

Pod B

  • Prisoner Submits Order on Friday**
  • Prisoner Receives Order on Tuesday

Pod C

  • Prisoner Submits Order on Sunday**
  • Prisoner Receives Order on Wednesday

Pod D

  • Prisoner Submits Order on Tuesday**
  • Prisoner Receives Order on Friday

Health Services

  • Prisoner Submits Order on Monday**
  • Prisoner Receives Order on Thursday

Oxbow

  • Prisoner Submits Order on Monday**
  • Prisoner Receives Order on Thursday

** Money must be posted on account by 11:30 PM the day the order is submitted. Orders will be picked up from housing units by 7:00 AM the next morning.